Privacy policy

Last Updated: October 9, 2025

Whimsy Nook operates this store and website, including all related information, content, features, tools, products, and services (the "Services"), to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to operate securely and efficiently.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our Services, make purchases, or communicate with us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information that identifies you or can reasonably be linked to you. This includes, but is not limited to:

  • Contact Details: Name, billing/shipping address, phone number, email.

  • Payment Information: Card, UPI, transaction details, and payment confirmations (processed securely via PayU).

  • Account Information: Username, password, preferences, and settings.

  • Transaction Information: Orders, items viewed or purchased, returns, exchanges, cancellations.

  • Communications: Customer support queries and correspondence.

  • Device & Usage Information: IP address, browser type, device info, cookies, and interaction data with our Services.

Sources of Personal Information

We may collect information:

  • Directly from you: When you create an account, place an order, or contact us.

  • Automatically: Through your device or browser via cookies and similar technologies.

  • From service providers: Shopify, Shiprocket, payment processors, or IT service vendors.

  • From partners or third parties: When necessary to provide services.

How We Use Your Information

We use your personal information for:

  1. Providing and Improving Services: Fulfilling orders, processing payments, arranging shipping, managing returns/exchanges, and creating a personalized shopping experience.

  2. Marketing & Promotions: Sending newsletters, offers, and promotional communications with your consent.

  3. Security & Fraud Prevention: Authenticating accounts, detecting fraudulent or unauthorized activity, and ensuring safe transactions.

  4. Customer Support: Responding to inquiries and resolving issues efficiently.

  5. Legal Compliance: Complying with applicable laws, responding to legal requests, and enforcing our terms and policies.

How We Share Your Information

We may share personal information with:

  • Service Providers: Shopify, Shiprocket, PayU, and other vendors assisting with operations.

  • Business & Marketing Partners: For advertising or promotional purposes, in line with applicable privacy laws.

  • Affiliates or Corporate Group: As required for operational purposes.

  • Legal Requirements: To comply with law, legal process, or protect rights.

We do not sell your personal information.

Children’s Privacy

Our Services are intended for users 18 years or older. We do not knowingly collect personal information from minors. Parents or guardians can contact us at support@whimsynook.in to request deletion of any information provided by a minor.

Security & Retention

We use industry-standard measures to protect your data. While we strive to keep your information secure, no system is completely impenetrable.

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights

Depending on applicable law, you may have rights including:

  • Access & Correction: Request access to or correction of your personal information.

  • Deletion: Request deletion of your personal data.

  • Data Portability: Receive a copy of your information or request transfer to another service.

  • Communication Preferences: Opt out of marketing emails while still receiving transactional communications.

You can exercise these rights by contacting support@whimsynook.in. We may require verification to process your request.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before sharing personal information.

International Transfers

Your information may be stored or processed outside India where Shopify or other service providers operate. We ensure such transfers comply with applicable laws and use recognized safeguards where required.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Last Updated date.

Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

Email: support@whimsynook.in
Address: Gurgaon, Ganpati, Gurugram, HR, 122011, India