Privacy Policy

Last Updated: October 9, 2025

Whimsy Nook operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to operate securely and efficiently.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our Services, make purchases, or communicate with us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information that identifies you or can reasonably be linked to you, including:

  • Contact Details: Name, billing/shipping address, phone number, email
  • Payment Information: Card, UPI, transaction details (processed securely via PayU)
  • Account Information: Username, password, preferences, and settings
  • Transaction Information: Orders, items viewed or purchased, returns, exchanges
  • Communications: Customer support queries and correspondence
  • Device & Usage Information: IP address, browser type, cookies, and interaction data

Sources of Personal Information

  • Directly from you: When you create an account, place an order, or contact us
  • Automatically: Through cookies and similar technologies
  • Service providers: Shopify, Shiprocket, payment processors, IT vendors
  • Third parties: When required to provide services

How We Use Your Information

  • Providing Services: Processing orders, payments, shipping, returns
  • Marketing: Sending offers and promotional communications (with consent)
  • Security: Fraud detection and account protection
  • Customer Support: Resolving issues efficiently
  • Legal Compliance: Meeting regulatory and legal obligations

How We Share Your Information

  • Service Providers: Shopify, Shiprocket, PayU, and logistics partners
  • Marketing Partners: In accordance with applicable laws
  • Legal Authorities: When required by law

We do not sell your personal information.

Children’s Privacy

Our Services are intended for users 18 years or older. We do not knowingly collect personal information from minors. Parents or guardians may contact us at support@whimsynook.in to request deletion of any such information.

Security & Retention

We use industry-standard security measures to protect your information. However, no system is completely secure.

We retain personal information only as long as necessary to provide services or comply with legal obligations.

Your Rights

  • Access & Correction: Request access to or correction of your data
  • Deletion: Request deletion of personal information
  • Data Portability: Request a copy or transfer of your data
  • Communication Preferences: Opt out of marketing emails

To exercise these rights, contact support@whimsynook.in. Verification may be required.

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices.

International Transfers

Your information may be stored or processed outside India where our service providers operate. We ensure compliance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be reflected with a revised “Last Updated” date.

Contact Us

Email: support@whimsynook.in
Address: Gurgaon, Ganpati, Gurugram, HR, 122011, India