FAQ
General Questions
Q1: What is Whimsy Nook?
A: Whimsy Nook is a brand that provides fun, creative, and affordable wall art and decor to brighten your living spaces.
Q2: How can I contact whimsynook?
A: You can reach us via email at whimsynookwall@gmail.com or by phone at +91 8851535237.
Q3: Do you offer customized wall art?
A: Currently, we offer a curated selection of designs. Customization requests can be emailed to us, and we will try our best to accommodate them.
Q4: Are your products safe for children?
A: Yes! All our products are made using non-toxic, child-safe materials.
Picking & Delivery Questions
Q1: How long does it take to process my order?
A: Orders are processed within 1–3 business days after payment confirmation. High-volume periods may take an additional 1–2 days.
Q2: Do you deliver on weekends or holidays?
A: No, orders are not shipped or delivered on Sundays or public holidays.
Q3: What shipping options are available?
A: We offer Standard Shipping (5–7 business days) and Express Shipping (2–4 business days).
Q4: Can I track my order?
A: Yes! Once your order is shipped, you will receive a confirmation email with tracking details.
Q5: Do you deliver internationally?
A: Currently, we ship only within India. For international shipping inquiries, please contact us at whimsynookwall@gmail.com.
Payment Questions
Q1: What payment methods do you accept?
A: We accept all payments methods i.e. payments via credit/debit cards, UPI, and net banking.
Q2: Is it safe to pay online?
A: Yes! All payments are securely processed, and we do not store your payment information.
Q3: When will I be charged for my order?
A: Your payment will be processed immediately at the time of order confirmation.
Q4: Can I change my payment method after placing the order?
A: No, once the order is placed, the payment method cannot be changed. Please contact us if there is an issue with payment.
Q5: Do you offer cash on delivery (COD)?
A: Yes, we do offer COD. Please check policies for more details.
Returns & Refunds Questions
Q1: What is your return policy?
A: You can request a return within 7 days of receiving your product if it is damaged or incorrect.
Q2: How do I request a refund?
A: Contact us at whimsynookwall@gmail.com with your order details and photos of the product. We will guide you through the process.
Q3: How long does it take to process a refund?
A: Refunds are typically processed within 5–7 business days after we receive the returned item.